First Step Session
Try a First Step Session (previously called One at a Time)
A quick way to talk to someone when you need support sooner.
Right now, there's a long wait for counselling, and sometimes you need support before you reach the top of the list.
A First Step Session gives you the chance to talk to a counsellor quickly - usually within two weeks - so you don't have to wait to get support.
Whether you want a one off conversation or you think you may want more sessions later, you can choose what feels right for you. You decide what you want to talk about, what you're comfortable with, and what happens next.
It's completely normal to have questions before booking. Many young people wonder what a First Step Session is and how it works, so we've answered some of the most common questions to help you feel more confident and prepared.
Reaching out can feel like a big step, but we're here to listen and help you take that first step forward.
How do I book a session?
To sign up for First Step Session you’ll first need to contact our friendly receptionist during opening times or get your parent or someone you trust to do this for you.
Contact us using the button below.
What happens after?
Afterwards, if more support is needed, you can request another session or move to ongoing counselling.
Frequently Asked Questions
It's a single session with a friendly, trained counsellor where you can talk about whatever's on your mind and get support quickly.
Appointments are usually available within two weeks, sometimes even sooner!
You can choose to meet at one of our centres in Cheltenham, Gloucester, Stroud or you can choose to meet online by Video call.
Sessions are relaxed, supportive and completely led by you. You never have to talk about anything you don't want to. Your counsellor will:
- Listen without judgement.
- Support you.
- Share helpful tips and coping strategies you can use straight away.
Many young people say yes! One 16-year-old shared:
"I thought I'd need loads of sessions, but after one I left with strategies that really helped. It was good to know I could come back if I needed to."
If you want more support after the session, you can:
- Book another First Step Session.
- Move into counselling
If you're already waiting for counselling, booking a First Step Session won't affect your place, you'll stay exactly where you are so there is nothing to lose!
Anyone aged 13-25 living in Gloucestershire.
Each session lasts 1 hour and 15 minutes.
We offer daytime and after-school/college slots so it's easier to find a time that fits around your routine.
Anything that's on your mind. No issue is too big or too small.
You might want to talk about:
- Friendship, family or relationship worries.
- Feeling stressed, anxious, or low.
- School, college, or work pressure.
- Feeling "not quite yourself."
- Wanting someone to really listen.
Sometimes you just need someone who will hear you.
It's completely up to you. Some people feel one session is enough. Others choose to come back or move into ongoing counselling.
If you're 13-25 and live in Gloucestershire, you can book your session online using the link below:
"I found First Step Session really helpful, the counsellor went at a pace I was comfortable with"